At KATCHMI QATAR, customer satisfaction is our priority. Please review our Return and Exchange Policy carefully before making a purchase.
1. Returns & Refunds (Manufacturing Defects Only)
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Eligibility Window: You may request a return or refund within 3 calendar days from the date of delivery.
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Condition for Returns: Returns are accepted exclusively for items with verified manufacturing defects. Returns for reasons such as a change of mind, personal preference, or accidental order are not accepted.
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Inspection Process: Upon receiving your return request, our technical/quality inspection team will assess the item to confirm the manufacturing defect before approving a refund or replacement.
2. Item Exchanges
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Eligibility Window: You may request an exchange for another item within 3 calendar days from the date of delivery.
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Required Condition: The item must be in the exact same condition as when it was shipped to you:
- Must be unused, unworn, and free from any scratches, marks, tears, or signs of wear.
- Must include all original packaging, factory seals, tags, box, manuals, and accessories provided in the original shipment.
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Exclusions (Non-Exchangeable Items):
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Assembled Products: Any products that have already been assembled or installed (e.g., furniture, ready-to-assemble fixtures, or equipment) are strictly non-exchangeable.
3. Non-Returnable & Non-Exchangeable Items
In addition to assembled products, the following are not eligible for return or exchange:
- Items reported after 3 days from the delivery date.
- Items damaged due to misuse, unauthorized repairs, or normal wear and tear.
- Clearance, final sale, or custom/personalized care items (if applicable).
4. How to Request a Return or Exchange
To initiate a request, please contact our Customer Support team within 3 days of delivery:
Required Information:
- Your Order Number
- Clear photos/videos of the defect or the item in its original box/packaging
- Reason for return or exchange
5. Delivery & Shipping Fees for Returns/Exchanges
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Manufacturing Defects: If a manufacturing defect is verified, KATCHMI QATAR will cover the return collection and re-delivery charges.
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Standard Exchanges: For eligible non-defective exchanges, customer pickup/delivery charges may apply unless otherwise stated based on your location.
6. Refund Processing
- Once your returned item is received, inspected, and approved, your refund will be processed.
- Refunds will be issued via the original payment method (e.g., credit/debit card refund, or store credit/bank transfer for Cash on Delivery orders) within 10 business days, depending on your bank's processing timeline.
